Why “Made in Germany” matters to Gigaset
From Germany to the whole world
Manufacturing in Germany has been an important part of Gigaset’s history for more than eight decades. Production in Bocholt dates back to 1941. Located in the western Münsterland region close to the German-Dutch border, the city remains Gigaset’s central location to this day.
Selected Gigaset products are developed and manufactured in Bocholt for national and international markets. These include selected cordless phones and communication solutions for business customers, as well as Gigaset’s current smartphone portfolio. Not all products in the Gigaset portfolio are manufactured in Germany.
Around 500 employees work here across development, design, manufacturing, logistics and administration. Having all these departments closely connected at a single location enables short communication channels and close coordination between development, production and quality management.
Responsibility, continuity and strong local roots: in recognition of these values and its long-standing commitment to Germany as a manufacturing location, Gigaset received the renowned PLUS X AWARD as a “German Heritage Brand”. This special distinction honours companies that have demonstrated responsibility towards customers, employees and partners across generations.
Continuity through quality
A success story in numbers: in 2020, the 220 millionth Gigaset phone was manufactured at our plant. Our products have received numerous awards, are sold worldwide and have earned the trust of millions of customers over many decades. As a German heritage brand, Gigaset stands for home-grown engineering expertise, reliable quality and devices designed for long-term use in mind.
Part of this commitment is the continuous development of our portfolio and manufacturing processes. At the Gigaset factory in Bocholt, people and machines work hand in hand as part of a modern Industry 4.0 manufacturing environment. The site has received the renowned “Factory of the Year” award several times in recognition of its innovative approach to production.
Our rigorous quality controls are equally important: before our products enter series production, they undergo extensive quality and stress testing. In this way, we do everything we can to maintain our high quality standards helping to maintain the product's usability over time.
Thought through to the last detail: packaging and technology
Good design considers not only our products, but also their packaging. We give preference to recycled materials and seek to reduce the use of plastic components where technically feasible and where suitable alternatives are available. Optimised, more compact packaging sizes also allow available transport space to be used more efficiently.
The Bocholt production site sources electricity from hydropower according to the information provided by our electricity supplier."
In our DECT phones, the demand-based adjustment of transmission power also plays an important role. Thanks to integrated ECO DECT technology, our phones automatically reduce their transmission power during use depending on the distance between the handset and base station. In idle mode, DECT radio transmission is switched off. This also applies when multiple handsets are used, provided that the base station and all registered handsets support the technology. These functions can also help reduce the phone’s energy consumption during operation.
On selected smartphone models, the battery can be replaced by the user. This means that the possibility of using the device for a longer period is already taken into account at the product design stage.
Short distances and flexible processes
By combining production and our central warehouse in Bocholt, we bring together key parts of our European supply chain at a single location. The communication products we manufacture here for consumers and businesses are shipped from Bocholt. These deep roots in our home region are a genuine distinction in the telecommunications industry.
Our modern Industry 4.0 manufacturing environment enables flexible, efficient and responsive processes. This agile structure allows us to meet individual customer requirements, a service we call “Production on Demand”.
Consumers also benefit from this close integration of production and logistics: simply choose the product you want from the Gigaset online shop and we will ship it from our central warehouse in Bocholt. Our location in the heart of Europe supports the supply of numerous European markets.
Complete peace of mind: the Gigaset Service Promise
Because service and quality are particularly important to us, selected Gigaset smartphones come with our attractive Gigaset Service Promise. This gives you extra peace of mind when purchasing a smartphone, directly from Germany.
The extended promise at a glance:
- 24-month manufacturer’s warranty for the device
- 12-month warranty for the battery
- 3 months of free repair service for accidental breakage occurring within the first 90 days after purchase
- 3-month satisfaction promise with a full right of return for selected models
In the event of damage, you benefit from fast and straightforward handling directly at our production site in Bocholt or through our certified service centres.
You can find all information on services, requirements and procedures in the Gigaset Service Portal.
Designed for long-term use in mind, with service when you need it
For both economic and environmental reasons, we place great importance on high build quality and the long-term use of our devices throughout the development and manufacturing process. This is something we consider from the product design stage onwards.
Should a defect nevertheless occur, we offer a direct repair service at our plant in Bocholt. A successful repair allows the existing device to remain in use and can help avoid premature replacement. In most cases, your repaired device will be returned to you within just a few working days. Rely on dependable quality and service directly from the manufacturer.
Our top sellers "Made in Germany"
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The exclusive telephone offers a broad spectrum of practical accessibility functions for people with special needs. -
